You have three different options for buying tickets: At the Box Office, over the phone or online. See the Box Office hours and phone numbers in the Conditions of Sale.
There is a calendar detailing when Tickets go on sale for each show.
Tickets go on sale at 10:00 on Internet, at the Box Office and by telephone.
The Teatro Real has some seats with reduced or no visibility, and some seats which are not as comfortable as others. These can be found on the Seating plan, and they are also clearly marked throughout the entire ticket buying process. In any case, if you have any doubts about which seats to buy, you can always check the 3D view from seats before buying.
You can print your tickets as soon as you have bought them by clicking "print receipt and tickets", and there is no need to wait for the confirmation email to arrive. It is also possible to print your tickets using the confirmation email, by going to the menu option "see your tickets". Once you have printed the tickets, they will be accepted at the Teatro Real.
If you prefer to pick up your tickets at the theatre, you can use one of the machines in the main entrance hall of the theatre, using either the credit or debit card you used to make the purchase, or with the QR code on the confirmation email. The Box Office will print your tickets at a cost of 2 euros.
If you bought tickets over the phone, you can pick them up from the machines in the main entrance hall of the theatre using the credit or debit card you used to make the purchase. The main entrance is located in the Plaza de Oriente, s/n. If you have any problems, you can ask any of the box office staff for assistance.
If you wish to receive to have the tickets sent to your addess, please call (+34) 902 24 48 48 (ask about the cost of delivery).
Ticket availability changes from one day to the next, as there are often cancellations and returned tickets. You should check the seats available on a regular basis.
Under the terms and conditions for buying tickets at the Teatro Real, once tickets have been bought, they cannot be changed, returned or cancelled. The exception is the ticket return system reserved exclusively for dance and opera season ticket holders (other subscription tickets are not included).
See Information for season ticket holders.
A performance which is cancelled is the only reason ticket holders will receive a refund.
Can the Teatro Real cancel performances or change dates, times, shows or a member of the cast that have already been announced?
For technical and artistic reasons, force majeure, or other circumstances beyond its control, the Teatro Real reserves the right to cancel performances and change dates, times, shows or a member of the cast that has already been announced.
Discounts are available for young people under the age of 30 and under 35. For more information, check the Young People Section.
If you would like to buy tickets for more than 10 people, you can request them by sending an email: firstname.lastname@example.org.